Refunds/Returns
We do not have to provide a refund if you have changed your mind about a particular purchase, so please choose carefully.
If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
We are happy to exchange your item for a different size if needed. If you are needing to change a size, please contact us directly to discuss this at pointons@xtra.co.nz
We do not accept returns or exchanged on sale items.
Exchanges sent within New Zealand will be charged to the customer at a flat rate of $10.00
Returns
To return your product, you should mail your product to: 57 Tongariro Street, Taupo 3330, New Zealand
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have any further questions regarding an item and our returns/refund policy, please get in touch on 07-377-0087 or pointons@xtra.co.nz